FAQ's

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Your Guide to Understanding Our Services

Frequently Asked Questions

  • What types of freight services do you provide?
    We offer comprehensive freight forwarding services, including air freight, sea freight, and land transportation.
  • How do I track my shipment?
    We provide a tracking system for real-time updates on the status and location of your shipment
  • Can you handle oversized or special cargo?
    Yes, we have expertise in managing various cargo types, including oversized and specialized items
  • What types of warehousing services do you offer?
    We provide bonded and shared-user warehousing with both short and long-term storage options
  • Is your warehousing equipped for special cargo storage needs?
    Yes, our purpose-built facilities can handle diverse cargo, including specialized storage requirements
  • How do you ensure smooth customs clearance?
    Our experienced personnel navigate customs rules and regulations globally, ensuring efficient clearance
  • Do you handle documentation and compliance?
    Yes, we manage all necessary documentation and ensure compliance with customs formalities
  • What types of containers are available for lease or sale?
    We offer a wide range, including General Purpose, Flat Rack, Open Top, Double Door, ISO Reefer, Insulated, Half-Height, and Tank Containers.
  • Can you provide customized container solutions?
    Yes, depending on KSA custom laws and availability, we offer container conversions and can tailor solutions to meet specific requirements.
  • How do you ensure the safety of pets during relocation?
    We collaborate with MovePets KSA, our sister company, to provide expert care and ensure a safe and stress-free experience for pets.
  • What services are included in pet relocation?
    Our pet relocation services cover the entire process, from documentation and logistics to ensuring the well-being of pets during transit.
  • What modes of transportation do you cover in freight forwarding?
    We specialize in comprehensive freight forwarding, encompassing marine, air, and land transportation services.
  • Can you handle shipments that require multiple modes of transport?
    Yes, we excel in multimodal transportation, seamlessly coordinating marine, air, and land logistics for integrated solutions.
  • How do you determine the most suitable mode of transportation for a shipment?
    Our logistics experts assess factors such as urgency, cost, and nature of the cargo to determine the optimal mode of transportation.